Welcome to a new feature! Every Monday Nikki Berryman – our Practice Manager at Pure Dental – will be posting about her plans and experiences from the past week.

‘This week has been spent at Pure Dental reviewing & auditing our operational management systems.

This may sound like an arduous task, but  if you have effective and streamlined systems in place to begin with, it actually takes very little time. The idea behind good systems, I believe, is keeping things simple.

I have created ‘Audit & Review’ forms that are stored in each management file (i.e. HR, Finance, Fire Protection, Radiation Protection, Equipment & Resources, Premises, H&S etc etc).

I ensure all systems are reviewed each quarter (this is built into my time management diary). Completing the ‘Audit & Review’ forms for each area allows me to quickly review activity, address concerns/risks & highlight changes. It makes me feel that I am in control of the practice because every activity in terms of operational management is planned – no nasty surprises!

This simple process also ensures our ongoing CQC compliance regarding Outcome 16: ‘Assessing and Monitoring the Quality of Service Provision’.’